FAQs

Yes! Delivery is free! We just require a 3 bottle per delivery minimum and have a stair fee (see the question below for more details).

Delivery to the ground floor or any floor accessible via an elevator is free. However, for delivery locations without an elevator, a surcharge of HK $5 will be applied for each bottle for delivery to the 1st floor, or HK $10 for delivery to the 2nd floor. If you need delivery higher than the 2nd floor and do not have an elevator please contact us!

We deliver to almost all regions in Hong Kong, including Kowloon, Lantau Island, and the New Territories. See our delivery schedule here for the complete list of districts we deliver to! If you do not see your district on this list then please contact us!

We employ our own delivery team so all orders placed before 16:30 will be delivered on the next available day for your region. See our delivery schedule here for further information.

Unfortunately we do not deliver on public holidays or weekends.

Please hold on to them! We will collect them from you the next time we deliver. We keep track of how many empty bottles each customer has and the cost of any missing bottles will be deducted from the refundable bottle deposit.

In order to deliver to all our customers in all of Hong Kong's regions and offer free delivery, we require a 3 bottle minimum per delivery.

We charge a refundable deposit for the collection of the empty bottles. When you want to terminate your account and our service we will refund you this amount. We keep track of how many empty bottles each customer has and the cost of any missing bottles will be deducted from this refundable deposit.

Cooling: 4°C

Heating: 86°C

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Yes, all of our water is sourced from an underground volcanic aquifer in the Victoria Black Hill Mountains in Australia.

Rainfall in the Victoria Black Hill Mountains is captured in a cone and naturally filtered by the fine scoria in the volcano where it picks up essential minerals and electrolytes. The water remains above the water table, so it remains pure, fresh, and protected from possible contamination, giving it its neutrally balanced pH of 7.5 to 8.0.

Our water picks up 100% natural electrolytes such as sodium, potassium, magnesium, and chloride from the underground volcanic rock it filters through.

Our water contains a variety of healthy and essential minerals such as sodium, magnesium, potassium, and calcium. Learn more about these minerals and their health benefits here.

Our water's pH fluctuates with the seasons between 7.5 and 8.0 meaning it is neutrally balanced.

We keep a strict control of water quality which complies with both Australian standards and international code – ISO9002, ensuring your peace of mind as our natural spring water meets only the highest standards of quality.